Welcome to Ambulance Victoria Family Safe Space

AV Family Safe Space is designed to help educate and inform you, our Ambulance Victoria (AV) family members, about how best to support your loved ones, while also ensuring that you get the support you need.

AV family members perform a valuable role in supporting the mental health of our people, but they can also be impacted by the challenges that our employees and volunteers face. This site is all about connecting you with support services when you need them.

We are delighted to share AV’s Mental Health and Wellbeing Action Plan 2022-2025, this 3-year Action Plan has a goal to create a workforce supported to protect wellbeing.  We want our people and their families to have the knowledge, tools, support and services they need to manage their mental health and wellbeing.

We have built the plan around four key pillars:

  1. Prevention and education
  2. Early intervention
  3. Building on our strengths
  4. Partnering for success

You can download your copy of the plan on the AV website Mental Health and Wellbeing Action Plan 2022 – 2025.

For free, 24-hour counselling support:
Call the Victorian Ambulance Counselling Unit (VACU) on 1800 626 377

In an emergency call Triple Zero (000)

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Helping family members

Family members are often the first to notice early changes in mood, thinking and behaviour that indicate their loved one is struggling.​

Seeking help

Ambulance Victoria wants to ensure that you feel supported, and are able to access the appropriate services when they are needed.

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Contact us

Ambulance Victoria support is available for all employees, volunteers and immediate family members.

Supporting Children during floods and natural disasters

Natural disasters such as the recent floods are significantly stressful events and can be especially hard on the mental wellbeing of children. These links provide valuable information on how to support children during a flood crisis among other natural disasters:

Events (January to June 2023)


Fortem Australia Events. Free for First Responder families

Couch to 5km Weekly Running Group
Wednesday, 7:30 – 8:30 AM
17 May – 21 June

Learn to Surf
Tuesday, 7:30 – 9:00 AM
16 – 30 May

Mindful Photography in Nature
Wednesday, 10:30 AM – 12:30 PM
24 May

Thank a First Responder Day
Wednesday, 10:30 AM – 2 PM
7 June

Nature Immersion Walk
Thursday, 11:00 AM – 1:00 PM
22 June

Indoor Rock Climbing and Mini Golf
Thursday, 9:00 – 11:00 AM
29 June


Fortem Australia Events. Free for First Responder families.

Body Blitz
Thursdays, 7:00 – 7:45 AM
64 May – 29 June

Yoga Class
Tuesday, 7:15 – 8:15 PM
2 – 23 May

Lake Fishing
Wednesday, 7:00 – 10:00 AM
17 June

Thank a First Responder Day BBQ Lunch
Wednesday 12:00 – 2:00 PM
7 June

Ten Pin Bowling
Friday, 6:00 – 7:00 PM
16 June


Fortem Australia Events. Free for First Responder families.

Greek Cooking Class
Wednesdays, 6:00 – 7:00 PM
17 May, and 21 June

Get involved

So that we can provide our employees and their family members with the most appropriate information and support we need to know what you need. We are keen to connect with family members who would like to:

  • participate in focus groups
  • stay up to date on Ambulance Victoria mental health initiatives
  • provide feedback on your needs as a family member   

To register your interest please email: vacu@ambulance.vic.gov.au   

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